Offering IT support services to businesses is a large industry that is constantly growing with technology. Giving the best services is one area, but there are certain mechanics for an IT support services business that should be in place.
For example, would you offer a ticket system or somehow to track issues that come your way? You can provide every one of the support you want, but without tracking ticket numbers, you and the customers are going to be lost. It's also advisable to have a built-in auto responder for your ticket system in order that customers are greeted right away after submitting a ticket.
While technical support and IT customer support issues can post you in a million directions sometimes, you want to be able to give customers a window of energy in which they can expect their issue being handled. Whether they are calling one to work on a network of computers in their business, or you're coping with a different type of job, you need to give them a time frame.
If you are out there on a job at the business, you're managing people inside their workplace and helping all of them with something they don't know about. This may make things get quite casual pretty quick because each side let their guards down. However, this is just a friendly reminder that as a possible IT support professional, you must be 'professional' at all times.
Every business needs great comments from customers. That being said, after you've solved a huge technical issue for a company, this is a great time to make an attempt to get feedback from them. They will be likely to supply you with a glowing review, which can be used to help get more business. It's also possible to offer a referral program.
Another thing you can do is to use the ticket system to take the opportunity to make personal responses as often as possible. Address customers by name, and you may even call them regarding tickets if required.
Providing the best IT support solutions is about knowing how to handle your customers as much as it is actually giving the services they need. Your the IT professional, so you know how to get everything organized electronically. Be sure you're not leaving anything out prefer that ticket system, and after that start showing the other IT companies in your town how to handle customers.